faqs

Count your computers. One is Core ($59 a month), up to three is Plus ($149 a month), up to five is Max ($239 a month), and six or more is Flex, which we quote around your business. Every plan includes one phone, and prices include GST. Pay monthly, or pay yearly and get two months free.

No. Nobody at WISECLICK opens your files or reads your email. What we see is the health of your computers: whether protection is running, whether the day's backup finished, and any security alerts. Your backups are encrypted, and the only time we touch your files is when you ask us to get something back for you.

In Australia. Your backups are stored in Sydney, encrypted, and locked so nobody can change or delete them. Every new backup renews the lock on everything still on your computer, and anything you delete can be brought back for 60 days. Not even us.

Protection and new backups stop at the end of your last paid month. Your existing backups stay locked and safe for the rest of their 60 days, and in that time we'll help you get back anything you want to keep. After that they're deleted.

No setup fee and no fee to get your files back. The price on the plan is the price, GST included. You only pay more if you choose to: an extra phone is $9 a month or $90 a year, an extra Microsoft 365 person on Plus or Max is $6 a month or $60 a year, and WISE ASSIST sessions are booked separately. Each computer includes 1 TB of backup storage, which is plenty for most businesses.

No. Pay for Core, Plus or Max monthly or yearly, and cancel any time. Just tell us in the Help tab of the WISECLICK app or at app.wise.click. On monthly, billing stops at the end of that month. On yearly, we refund the months you haven't used, after charging the months you have used at the monthly price. Not right for you? Tell us within 30 days and we'll refund you in full. (Flex, for six or more computers, is a 12-month term.)

You shouldn't notice it. Protection runs quietly in the background, and backups run once a day around the middle of the day. The very first backup is the big one and can take a while; after that, only what's changed is sent, so it's quick. If anything ever feels slow, tell us and we'll look.

No. Download, enter your email, and it sets itself up in about ten minutes. From then on, we look after it. If you get stuck, ask in the Help tab of the WISECLICK app or at app.wise.click and a person in Sydney helps.

No, that's our job. We set up what gets backed up and how your protection runs, and we keep it right as things change. One less thing on your list.

Whatever you have now is a good start. What it doesn't give you is someone keeping an eye on things every day, a locked copy of your files nobody can change, and a person to talk to when something looks odd. That's what a membership adds.

Macs are well built. Most trouble doesn't come through the computer at all. It comes by email, fake downloads and borrowed passwords, and those don't check what you're using. WISECLICK protects Apple silicon Macs on macOS 14 or later and backs up all your files and folders.

Not quite. OneDrive and Google Drive keep your files in sync, which is great until a file is deleted, overwritten or scrambled: then the change syncs everywhere too. A backup is a separate copy, kept every day and locked, so you can go back to how things were. On Plus and Max we also back up your Microsoft 365 email, OneDrive, SharePoint and Teams.

Yes. Every plan includes protection on one phone, iPhone or Android, and we don't read your personal data on it. Extra phones are $9 a month each, or $90 a year on a yearly plan.

It isn't personal. Fake invoices and dodgy links go out to thousands of inboxes at once, and they don't check the size of the business first. That's why a one-person business benefits from the same basics as a big one.

It can help you answer the questions. Insurers commonly ask about things like backups, protection on every computer and how you sign in, and your Report Card documents where you stand on each. We can't promise cover or a lower premium; that's up to your insurer.

No, and nobody can for a small business, because there isn't a certificate. The Essential Eight is the Australian Signals Directorate's baseline. Your Report Card shows where you stand against it, in plain English, and your membership helps you close the gaps.

Call your bank first; the sooner they know, the better the chance of stopping the payment. Then tell us in the Help tab of the WISECLICK app or at app.wise.click and we'll help you work out what happened and tidy things up. You can also report it at cyber.gov.au. Not a member yet? A WISE ASSIST Emergency Response session gets you hands-on help.

We'll never ring you out of the blue and ask to take control of your screen. If someone does, hang up, don't let them in, and tell us in the Help tab of the WISECLICK app or at app.wise.click. If you've already let them in, turn off the internet and tell us straight away.

Raise a ticket in the Help tab of the WISECLICK app or at app.wise.click and tell us what you need and roughly when you last had it. We'll restore a file, a folder or, on Windows, a whole computer. There's no charge.

Yes. The WISECLICK app tells you, and it only turns red when you need to do something. Most mornings it says the only thing you want to hear: Nothing needs you.

Raise a ticket in the Help tab of the WISECLICK app or at app.wise.click. A person in Sydney replies the same business day (Monday to Friday, 8am to 6pm Sydney time), in the app and by email. For hands-on or face-to-face help, book a WISE ASSIST session.

CrowdStrike is the protection that runs quietly on your computers and phones, watching for trouble. It's the same name large enterprises and government agencies rely on, and it watches behaviour, the things an attack does rather than just the names it has been told to look for, so it can catch something brand new the moment it starts acting wrong. With WISECLICK it's included in your membership, set up and tuned for a small business rather than left as a generic licence, and a real person on our end keeps an eye on it.

Quickly. CrowdStrike starts protecting each device the moment it's set up. There's no waiting period, no "it kicks in next month." Your first backup runs that same day, and from then on it runs automatically, every day, quietly in the background.

Most members go from signing up to genuinely protected inside the same afternoon. The hard part, choosing to do it, is the part you've already done.

Tell us in the Help tab of the WISECLICK app or at app.wise.click within 30 days of your first payment and we’ll refund you in full, to the card you paid with. If you’d like us to try to put it right first, whether that’s setup, a device or anything else, just say so. On a yearly plan, the 30 days count from your first yearly payment. The promise covers new Cyber Core, Cyber Plus and Cyber Max memberships, once per business, and doesn’t apply to Cyber Flex. This promise is on top of your rights under the Australian Consumer Law.

Yes. Core is $590, Plus $1,490 and Max $2,390 a year, GST included. That’s two months free. Not right for you? Tell us within 30 days and we’ll refund you in full. After that you can cancel any time, and we refund the months you haven’t used, after charging the months you have used at the monthly price. We’ll email you 30 days before it renews, and you can turn off renewal any time from Your plan at app.wise.click. Already a member? Switch to yearly from Your plan, and the days you’ve already paid for come off your first yearly bill.

Yes, any time. Sign in at app.wise.click and open Your plan. You'll see exactly what you'll pay before you confirm, and your extra computers can be protected straight away.

More computers means moving up a plan: Core covers one, Plus three and Max five. For six or more, Cyber Flex is built around your business. Move up any time from Your plan at app.wise.click.

Yes. Extra phones are $9 a month each, and on Plus and Max extra Microsoft 365 people are $6 a month each, GST included. On a yearly plan they're $90 and $60 a year, and you pay for the rest of your year when you add them. Add them yourself from Your plan at app.wise.click. On monthly, the change shows on your next bill, charged only for the days you've had it.

Cyber Flex is billed monthly in advance, under a 12-month minimum term. After the first year, billing continues month-to-month at the agreed rate, and you can cancel anytime with 30 days' notice. The full terms are in our Terms of Service.

Cyber Flex includes a minimum 12-month commitment. If you need to leave during that first year, we may ask for an early termination amount. This reflects our reasonable costs and is never more than the fees remaining on your term. We'll always tell you the amount before anything is processed. After your first year, you're free to leave anytime with 30 days' notice. If you're considering this, tell us in the Help tab of the WISECLICK app or at app.wise.click. We'd rather have a conversation first.

WISECLICK runs on Windows 11, Windows 10 version 22H2, Windows 10 Enterprise LTSC 2019 or 2021, and Windows Server 2016 or later. Not sure which you have? Press the Windows key and R, type winver and press Enter.

For Macs: an Apple silicon Mac (M1 or later) on macOS 14 Sonoma or newer.

All WISECLICK members get the Cyber Toolkit in the member portal: a curated library of simple, purposeful tools. Some are free downloads, others are available directly from their respective vendors. We keep adding to it as we find things genuinely worth having.

The tools aren't random add-ons. They're chosen because they close a specific gap for a small business.

Your Cyber Report Card shows where your business stands against the Essential Eight. Members get it in the WISECLICK app as part of their membership. If you're not a member yet, it's A$149 on its own. It's 42 questions and takes about 20 minutes in one sitting. Your result is on screen the moment you answer the last question, and it's saved as a PDF you can keep and share: what's in place, where the gaps are and what to address first, across all eight strategies.

Yes. Members can retake it every 90 days at no extra charge, so you can see your progress as you close the gaps.

The Essential Eight is a set of eight cybersecurity strategies developed by the Australian Signals Directorate, the government body that protects Australia's most sensitive networks. They reviewed real attack data, identified the most common methods used against Australian businesses, and built a practical set of controls to close those doors. It's not a commercial product or someone's opinion, and it's designed to be put in place by any business, regardless of size.

Maturity Level 1. Your Essential Eight mark isn't an average: it's set by your weakest area, so a single gap anywhere puts the whole business at Maturity Level 0, which is where nearly everyone starts. Maturity Level 1 means the basics are in place across all eight strategies, and getting there puts a small business well ahead of the average. You don't need all eight on day one to be safer: every one you put in place makes a real difference, and your Report Card shows which gaps to close first.

Yes. WISECLICK was built in Australia, and we start where we stand. The Essential Eight is the Australian Government's own cybersecurity standard, so it made sense to build the platform around the authority that matters most here. As we grow, each market gets the same approach mapped to its own national standard, but the foundation is, and always will be, Australian. We've looked after small businesses for more than 30 years, in Australia since 2004.

An IT company reacts when something goes wrong. WISECLICK is built around so less goes wrong in the first place, using the Australian Government's own Essential Eight as the foundation, paired with CrowdStrike, one of the world's most advanced endpoint tools.

And it's a fraction of the cost. Outsourced IT in Australia typically runs over $100 per person each month, often with a minimum number of users and a setup fee on top. WISECLICK starts at $59 a month, flat, with neither.

Backup every day is included too. Windows computers get a full system image backup, so a whole machine can be restored. Macs back up all their files and folders.

And the two aren't mutually exclusive. They're better together. If you have an IT person, WISECLICK gives them a clear, government-backed baseline to work from, so the right protections are actually in place rather than assumed. If you don't have one, WISECLICK stands on its own. Either way, you know where you stand.

The membership is built for solo professionals and small businesses up to about five people. If you're running your own operation, or a tight team, and you don't have a dedicated IT person, WISECLICK was made specifically for you.

Larger businesses usually have their own IT, in-house or outsourced, and that's exactly where WISECLICK still earns its place. We become the baseline underneath them: the Australian Government's Essential Eight, set up and kept honest, so your IT team has a clear standard to manage against rather than assumptions. For setups like that, Cyber Flex is built around your environment.

So whether you're on your own or you've got a team looking after things, there's a way in. The shape just changes with the size.

He's WISECLICK's ambassador, a character who shows you what it looks like to have your cybersecurity genuinely sorted. Calm. Prepared. Not particularly worried. As he puts it: "I don't worry about cybersecurity. I simply arrange things so worry is unnecessary."

He doesn't lecture. He doesn't warn. He's already handled it, and he'd like to help you get there too. He doesn't make people afraid of the dark; he just shows them where the light switch is.

Think of him as the friend who actually knows what they're talking about, and explains it like a human being. The whole industry runs on fear. He's the one who doesn't.

No. If you have one, WISECLICK works alongside them, giving them a clear, government-backed baseline to manage against. If you don't, it stands on its own, set up and looked after for you. Either way, you're not relying on a third party for every decision about your own security.

Yes. Backups run around the middle of the day; if your computer is off or asleep then, it catches up the next time it starts. If a computer hasn't backed up for a while, the app will let you know.

Usually nothing more than leaving the computer on and plugged in for a little while so it can finish. If it keeps happening, reply to the alert email, or raise a ticket in the Help tab of the WISECLICK app or at app.wise.click, and we'll check it.

Install WISECLICK first, then tell us what you had and we'll tell you whether to remove it. Never uninstall your old backup until your first WISECLICK backup has finished.