faqs

CrowdStrike is the protection that runs quietly on your computers and phones, watching for trouble. It's the same name large enterprises and government agencies rely on to protect themselves — the serious end of the industry. With WISECLICK, it's included in your membership and sized for a small business, set up and looked after for you.

What makes it different from the security software most people have used is how it works. Older protection waits to recognise a known threat by name, then reacts. CrowdStrike watches behaviour — the things an attack does, not just the things it's been told to look for — so it can catch something brand new, the moment it starts acting wrong. That's the difference between a guard with a list of known faces and one who notices when someone's trying the back door.

There's a part most people don't see, though. A tool this capable isn't a download-and-done. There's a lighter version you can buy online and run yourself, and the full product arrives powerful but generic — its out-of-the-box settings are a sensible starting point, not the finished job. The protection lives in the configuration: tuning it for how a real small business actually works. That's the part WISECLICK does for you — the enterprise tool and the setup that makes it genuinely effective, rather than a licence you're left to figure out alone.

You don't need to manage any of it. It runs in the background, properly configured, with a real person on our end keeping an eye on things. You just get the same standard of protection the big players use — without needing their budget or their IT department.

Yes. Your backups are stored in Australia, in Sydney — and they stay here. For a business handling client records, financial data, or anything under Australian privacy obligations, that matters: your data doesn't quietly end up on a server overseas.

Everything is encrypted, and access is tightly controlled. We're a Sydney-based business protecting Australian businesses, and where your data lives reflects that — close to home, under Australian rules.

The simplest way to choose is by how many devices you need protected — and there's no wrong answer, because you can move between plans anytime.

If it's just you and one main device, Cyber Core fits. If you're a small team living in email and cloud apps across a few devices, Cyber Plus is the common choice. If the whole office needs protecting, Cyber Max covers up to five devices. And if you've got six or more, a server, or anything beyond the standard shape, Cyber Flex is built around your setup.Not sure? Start where you think you fit. Moving up or down later takes one message and adjusts from your next billing cycle.

Then you leave, simply and without fuss. There are no lock-in contracts on Cyber Core, Cyber Plus or Cyber Max — cancel anytime, and it takes effect at the end of your billing month. (Cyber Flex runs on a 12-month term, which is clear before you join.)

And there's a 30-day make-it-right promise: if it's not what you hoped for, tell us within the first month and we'll put it right. No awkward conversations, no hoops. We'd rather you stayed because it's working than because you felt stuck.

Quickly. CrowdStrike starts protecting each device the moment it's set up — there's no waiting period, no "it kicks in next month." Your first backup runs that same day, and from then on it runs automatically, every day, quietly in the background.

Most members go from signing up to genuinely protected inside the same afternoon. The hard part — choosing to do it — is the part you've already done.

No long onboarding, no waiting on a technician. The moment you join, you log in to your member portal and everything's there waiting: CrowdStrike for your computers and phones, your daily backup, and plain-English guides that walk you through each step. Most members are fully set up in about 15 minutes.

You do the setup yourself, with the guides beside you — and if anything looks unfamiliar, we're a message away and happy to walk you through it. From there it mostly looks after itself, and you've got a real person to call whenever you need one.

Good taste. Most businesses already run something — whatever came with the laptop, or a Norton or McAfee bought a while back. It does a job.

The difference is that software on its own is just a tool. It sits there. It doesn't watch, it doesn't decide, and it never picks up the phone. WISECLICK is the part that does. We put enterprise-grade CrowdStrike Falcon on your computers and phones, set it up properly, keep an eye on it, and step in when something needs attention. Around it sit automatic ransom-proof backups, the Essential 8 guides in plain English, the Cyber Toolkit, and a real person who already knows your setup. Less a product you bought once. More a cyber department that fits inside one monthly fee.

Whatever you're running today keeps working. WISECLICK is everything around it.

The Ransomware Readiness Check is a standalone purchase at $149. WISECLICK membership is the natural next step — it gives you the tools, support, and guidance to actually close the gaps the Check identifies.

You receive a personalised report within minutes. It shows you exactly how your business sits across all eight Essential 8 controls — what's protected, where the gaps are, and what to address first.

No jargon. No vague recommendations. A clear picture of where you stand, written for a business owner — not an IT professional.

The assessment itself takes 20–30 minutes. Your report is generated immediately after you submit — no waiting, no follow-up call required.

You can start the assessment, complete it in one sitting, and have your results before your next coffee goes cold.

You can — but you don't need to spend a fortune, and it's worth knowing what a fair assessment looks like first.

Here's the pattern worth watching for. Someone runs an automated scan, hands back a report that lands you at zero, and uses that zero to sell you thousands of dollars of fixes — then a monthly fee to keep watching. The scan was real. The zero was real. But the fear was the product.

A fair assessment is a calm one. It tells you plainly where you stand, in words you can actually read. The price is sensible and stated up front. The report is yours to keep, and yours to act on however you like, with whoever you like — nobody uses your score to push you into a contract on the spot.

That's the standard the Ransomware Readiness Check holds itself to: $149, thirty minutes, a plain-English report, no sales call afterwards, and no obligation to do anything next. Most people start at zero — that's not a verdict, it's a starting line. What you do from there is entirely yours.

Yes — it's designed to be retaken. Your first Ransomware Readiness Check is $149. When you become a member, a re-assessment token is included, so you can run it again to see how far you've moved — without paying for it twice.

Most members use the first Check to find their gaps, work through the WISECLICK member guides to close them, then retake it to measure the improvement. Your score goes up. Your confidence follows.

Yes — and downgrade too. Your billing adjusts with the next cycle. No fees, no friction, no conversation required. (Cyber Flex runs on a 12-month term, so changes there start after your first year.)

Cyber Core protects 1 device, Cyber Plus protects 3, and Cyber Max protects 5 — all at fixed monthly pricing. If you need 6 or more devices, Cyber Flex is built for you. It's fully tailored to your setup — just hit "Let's Build Your Plan" and we'll put something together.

Cyber Core, Cyber Plus, and Cyber Max — yes, cancel anytime, no lock-ins. Cancellation takes effect at the end of your current billing month, and you keep full access until then.

Cyber Flex is different. Because Cyber Flex is built around six or more devices and a deeper level of dedicated support, it includes a minimum 12-month term. After your first year, cancel anytime with 30 days' notice. We're committed to you for 12 months — and we expect the same back. That's how we deliver this level of protection sustainably.

To cancel, email assist@wise.click from the address linked to your membership.

Cyber Flex is billed monthly in advance, under a 12-month minimum term. After the first year, billing continues month-to-month at the agreed rate, and you can cancel anytime with 30 days' notice. The full terms are in our Terms of Service.

Cyber Flex includes a minimum 12-month commitment. If you need to leave during that first year, we may ask for an early termination amount — this reflects our reasonable costs and is never more than the fees remaining on your term. We'll always tell you the amount before anything is processed. After your first year, you're free to leave anytime with 30 days' notice. If you're considering this, email assist@wise.click — we'd rather have a conversation first.

All WISECLICK members get the Cyber Toolkit in the member portal — a curated library of simple, purposeful tools. Some are free downloads, others are available directly from their respective vendors. We keep adding to it as we find things genuinely worth having.

The tools aren't random add-ons. They're chosen because they close a specific gap for a small business. A good example: if you lodge with the ATO, do online banking, or handle sensitive client data, a VPN isn't optional — it's the minimum. You'll find it in the Cyber Toolkit, ready to go.

A little — and everything you need is waiting in your member portal. After sign-up, you'll log in and find the protection ready to go: CrowdStrike for your computer and phone, and your daily backup, each with a plain-English, step-by-step guide. Most members are up and running in about 15 minutes.

You do the install, but you're never on your own — if anything looks unfamiliar, we're a message away and happy to walk you through it.

It takes a few minutes the first time. After that, it looks after itself.

All members have direct access to our support team at assist@wise.click. Cyber Plus includes priority support with faster response times. Cyber Max adds dedicated routing for your queries.

And when you'd rather a human just handled something for you, WISE ASSIST is there — fixed-price help, booked when you need it. Find it at wise.click/pages/wise-assist.

Yes. CrowdStrike Falcon is included on iPhone and Android as part of your membership — the same world-class protection on your phone as on your computer.

Here's what it actually does on your device:

• Detects malicious links in texts, emails, browsers and QR codes before you click them
• Blocks access to malicious sites and unauthorised domains automatically
• Detects mobile malware running on your device
• Always on — engineered to stay active in the background without draining your battery or being switched off by your phone

Given how much business happens on mobile — emails, banking, client communications, ATO lodgements — leaving your phone unprotected while securing your laptop is only doing half the job.

One important note: it monitors only what's needed to keep you safe. It does not read your personal messages, emails, photos or browsing history. Your privacy is protected by design.

Setting it up on your phone takes just a few minutes — the step-by-step guide is in your member portal, and we're a message away if you need us.

The Essential 8 is a set of eight cybersecurity strategies developed by the Australian Signals Directorate — the government body responsible for protecting Australia's national security online. Together, they cover the most common ways businesses get compromised, and how to close those doors.

Think of it as the government doing the homework on what actually works, so you don't have to guess.

Eight strategies. Independently validated. Designed to be implemented by any business, regardless of size.

The Australian Signals Directorate — the same organisation that protects Australia's most sensitive government networks. They reviewed real attack data, identified the most common methods used against Australian businesses, and built a practical set of controls to address them.

It's not a commercial product. It's not someone's opinion. It's the distilled result of watching what actually happens when businesses get hit — and working backwards from there.

Not at all. WISECLICK was built specifically for business owners who don't have an IT background. Plain English throughout. No jargon. If you can use a smartphone, you can use WISECLICK.

The Essential 8 was designed with proportionality in mind. A solo accountant and a government department face different versions of the same risks. The controls scale accordingly.

Most small businesses find that getting to Maturity Level 1 across all eight strategies puts them significantly ahead of the average. That's not a high bar — it's a sensible one. And it's exactly where the WISECLICK Ransomware Readiness Check starts.

Here's the part most people don't realise: your Essential 8 score isn't an average. It's set by your weakest area. The model looks across all eight strategies and rates you at the level of the lowest one — so a single gap anywhere puts your whole score at Maturity Level 0.

That's why nearly everyone starts at zero. It's not that you've done nothing — it's that one of the eight isn't quite there yet. Maturity Level 1 means the basics are in place across all eight, deliberately and consistently.

The jump from 0 to 1 is the most important move a small business can make. Most compromises target businesses sitting at Level 0 — not because they're interesting, but because they're easy. Closing that last gap changes the whole equation.

It helps to know what the Essential 8 actually is. It's not a test you pass or fail — it's a baseline. Eight everyday habits that, once they're in place, make your business meaningfully harder to compromise.

And every one you put in place makes a real difference on its own. Our member guides take them one at a time, in plain English — what the control is, why it matters, and the small change that closes the gap. Most take a few minutes and don't need an IT background. You're not working toward a perfect score; you're quietly raising the floor your whole business stands on.

So no — you don't need all eight in place on day one to be safer. The Ransomware Readiness Check shows you where your gaps are and which to close first. Start with the ones that matter most for how you work, and build from there. The baseline comes together one sensible step at a time.

Yes — WISECLICK was built in Australia, and we start where we stand. The Essential 8 is the Australian Government's own cybersecurity standard, so it made sense to build the platform around the authority that matters most here. As we grow, each market gets the same approach mapped to its own national standard — but the foundation is, and always will be, Australian.

Antivirus is one layer. WISECLICK is the whole system.

Traditional antivirus waits for known threats and reacts. The protection inside WISECLICK is a step beyond that — CrowdStrike Falcon watches for the behaviour of an attack, not just names on a list, so it catches things classic antivirus never sees. But even that is only one piece.

Around it sits everything antivirus was never meant to do: ransom-proof backups so a bad day doesn't become a lost business, the Essential 8 — Australia's national security baseline — turned into small, plain-English steps, the Cyber Toolkit, and a real person who already knows your setup. Antivirus is a product you install. WISECLICK is the system, set up and looked after for you.

One is a single layer. The other is the whole structure.

An IT company reacts when something goes wrong. WISECLICK is built around so less goes wrong in the first place — using the Australian Government's own Essential 8 as the foundation, paired with CrowdStrike, one of the world's most advanced endpoint tools.

And it's a fraction of the cost. Outsourced IT in Australia typically runs over $100 per person each month — often with a minimum number of users and a setup fee on top. WISECLICK starts at $59 a month, flat, with neither.

We also include daily bare metal backup — which means if the worst ever happens, your machine can be restored to exactly how it was the day before. Fully. Within hours.

And the two aren't mutually exclusive — they're better together. If you have an IT person, WISECLICK gives them a clear, government-backed baseline to work from, so the right protections are actually in place rather than assumed. If you don't have one, WISECLICK stands on its own. Either way, you know where you stand.

The membership is built for solo professionals and small businesses up to about five people. If you're running your own operation — or a tight team — and you don't have a dedicated IT person, WISECLICK was made specifically for you.

Larger businesses usually have their own IT, in-house or outsourced — and that's exactly where WISECLICK still earns its place. We become the baseline underneath them: the Australian Government's Essential 8, set up and kept honest, so your IT team has a clear standard to manage against rather than assumptions. For setups like that, Cyber Flex is built around your environment.

So whether you're on your own or you've got a team looking after things, there's a way in. The shape just changes with the size.

He's WISECLICK's ambassador — a character who shows you what it looks like to have your cybersecurity genuinely sorted. Calm. Prepared. Not particularly worried. As he puts it: "I don't worry about cybersecurity. I simply arrange things so worry is unnecessary."

He doesn't lecture. He doesn't warn. He's already handled it — and he'd like to help you get there too. He doesn't make people afraid of the dark; he just shows them where the light switch is.

Think of him as the friend who actually knows what they're talking about, and explains it like a human being. The whole industry runs on fear. He's the one who doesn't.

No. If you have one, WISECLICK works alongside them — giving them a clear, government-backed baseline to manage against. If you don't, it stands on its own, set up and looked after for you. Either way, you're not relying on a third party for every decision about your own security.

Macs are well-built machines. They're also not immune.

The idea that Macs don't get compromised is a leftover from a time when they were rare enough to be overlooked. That time has passed. As Macs became the default choice for small business owners and creative professionals, they simply became worth the attention — and the same everyday traps, a dodgy invoice, a reused password, a convincing email, don't care which machine you're sitting at.

The Essential 8 applies to every operating system, macOS included. Patching, access control, backups and application management matter just as much on a Mac as they do on a Windows machine.

Phishing emails don't care what laptop you're using. Neither do fake software installers, compromised cloud accounts, or reused passwords.

The thing that's changed lately is why Macs get targeted at all. It was never about popularity — it's about value. Macs are the default for founders, developers and creative professionals, which means one compromised Mac can hand over a great deal. And because many Mac owners assume the machine protects itself, they run nothing extra — which is exactly the gap the attacks are built around.

The most common one right now is disarmingly ordinary. You search for something innocent — how to free up storage, a tool you need — and a polished ad or "help" article hands you a download, or a line to paste into Terminal. The moment you do, you've quietly waved the malware past the Mac's own defences yourself. No exploit. No clever hack. Just a convincing favour you did for a stranger. What follows is a quiet sweep of saved passwords, browser sessions and cloud logins.

The pattern underneath all of it: a reused password. A cloud account with no multi-factor authentication. A moment of trust in the wrong place. The operating system was never really the target — you were.

The Essential 8 addresses every one of these. The device is almost beside the point.

Yes — properly, not as an afterthought. A lot of security products treat Macs as the optional extra, the platform they got around to supporting later. WISECLICK was built for the way small businesses actually work, and a great many of the people we look after — designers, consultants, creative professionals — run their whole business on a Mac. So Mac protection isn't bolted on. It's first-class.

CrowdStrike Falcon, included in your membership, runs natively on macOS and gives your Mac the same enterprise-grade protection as any other device on your plan — the same engine that protects governments and global businesses, watching quietly in the background. Your ransom-proof backups, the Essential 8 guides, the Cyber Toolkit, the human on the other end of an email — all of it applies to you exactly the same.

And it doesn't stop at the laptop. The same protection extends to your iPhone and Android, so the device you actually run your day on is looked after too. Mac, phone, the lot — same standard, no asterisks.